Not treating customers fairly

I am very disappointed in how Hollard has conducted the relationship with us. I received an SMS relating to January kms travelled - in March (!) of less than the amount permitted per my Drive 1000 policy. The SMS stated that more than R1000 was due for the kms travelled on 1 April, this was a shock as my monthly premium was only R820.<br> <br> I called the call center to enquire why this was so high as I had more than 1500 kms banked. ONLY THEN was I informed that my premiums had gone up because of the policy anniversary!<br> <br> Hollard did not send any communication to me to notify me of the 20% increase on my policy. 20%! Had I been told in advance, as part of Treating Customers Fairly (TCF), I would have had the opportunity to cancel my policy before they had the chance to put me out of pocket.<br> <br> This is very unfortunate and I am very disappointed. I request that this policy be cancelled with immediate effect as Hollard did not make the effort to comply with TCF and treat me fairly.