Not settling claims, not responding to email and not answering phones!

we lodged a claim with Hollard in february, they still haven't finalised it, but they said the claim will be settled within 72hrs. very poor communication; unprofessional staff, not responding to emails not answering phone calls, they keep asking for outstanding documents that we had already sent to then of which I this its just delaying tactics. I personally will never recommend them to anyone.