Not satisfied

I took a policy for both my parents in 2016, and ealry this year my dad passed on which i honestly didnt have a problem claiming from hollard, And in Feb, i was allarmed by thge debit order not going off from my acccount and started contacting them checking what could be the problem nd i was informed that the policy has been cancelled automatically upon the passing on of my dad, For a company like Hollard, I would have expected them to contact me as the person responsible for the payments and ask me if i would like to continue the policy. and for the fact that nothing was ticked on my claim form when i claimed i shuld have been contacted, despite several calls i made to them no one has contacted me to say where i stand with this policy.... I have been paying for my mother on this policy and i want it to continue without me opening a new policy and having to stand for another trial. but no one cares to revert to me,,, is hollard still waiting for the IT people to activate this policy? I need somebody from hollard to speak to me and tell me what is going on.