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ilonavs I

1 reviews | Active since Mar 2017

13 Mar 2017, 07:56

Not even bad service but no service

<p>My vehicle was damaged in November 2016 and I opened a claim with Hollard, this is my first time that I ever tried to claim from Hollard since I had my insurance. Hollard send me from one accessor to another only for me to arrive at the accessor to find that the accessor does not even have a booking for me on his list. I relocated end November 2016 from one province to another and started a new job and I was promised by Hollard that they will arrange for an accessor close to my work. During the relocation my vehicle incurred more damages which I reported to Hollard. I had to phone man times to find out what to do only to be messed around. It is now March 2017 and I when I decided to cancel my insurance I was suddenly phoned and offered just over R300 to be paid into my bank account. This did not cover the access of R3000 and the additional damages reported was not even considered or mentioned. </p> <p>Hollard was only interested in settling the claim without any thought to the inconvenience and additional damages. The reaction was that of suprise when I refused to accept the just over R300 to clear the claim. They are not interested in your loss or the trouble you experience and when you cancel they ask the reason but is definitely not concerned about all the monthly contributions you made, which add up to more than the damages to your vehicle. Hollard never even bothered to sort out the rest of my claim. I am expected to pay and pay and get no service for what they put into their bank. We have no service in this country anymore and anybody can do what they want. It is no use reporting it to the ombudsman because it goes nowhere.</p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply13 Mar 2017, 12:02
Official

Hello

I would like to thank you for contacting us regarding your experience.

I am sorry about the claims experience you had.

Our team will be in contact with you regarding your experience and the service you have received.

Kind Regards

Lynne Lawrence

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