not completing on insurance claim

<p>I had submitted a request to replace/repair my broken insured phone with Hollard Insurance, as i got the phone through Game store. I submitted all needed information and was told that the request was approved, and they needed to pick up the phone. I have been waiting patiently since November 2016 and went back continuously to ask them to repair my phone, all the while paying the insurance coverage the entire time. the agents at hollard guaranteed me over and over that the phone will be picked up, and this just never happened. I get no calls from them. This is disgusting, I pay my due amounts, and still nothing ever happens. now i am stuck with a broken unusable phone, and having to run around to game store to get what ever assisntance i can get from the hollard staff in store, which never has an answer for me.</p>