Not Communicating! Not finalising the Claim!

I was in an accident on the 30th of January. I person crossed a red-robbot and crashed into my car. Since then I registered a claim (919180) and since then very little communication. They don't inform me about what's happening. Last week Monday I was informed that an investigation has commenced based on false information from the 3rd party's Mother. Why does Hollard talk to the 3rd party's Mother while he is a 29-year-old man...I gave them all the information needed including the Hospital I was taken too and the contact details of the person dealing with the records. I was the victim, now I'm being treated like a ********. I have to rent a car everyday while I wait for your useless insurance company to do your work. I contacted the Hospital and they say that the records can be released immediately but yet HOLLARD is doing nothing!!!!! This was a very traumatic experience for me, and Hollard is prolonging my discomfort. Why have insurance when they treat you like this? This company is very unprofessional and they don't care about their clients...Be sure that after this is done, I'm done with Hollard!!!!!