NOT BEING HEARD

I would like to complain about the terrible customer service I have received from Hollard Insurance.I was involved in a car accident a month ago and to date the matter has not been resolved I have been dealing with Busiswe Xulu.

I have to always contact Busiswe as well,she and her Manage Riana have shown no empathy.

I was contacted to go to have my car accessed at Durban South Panel Beaters by an assessor who then forwarded a quote to myself as well as Hollard. Riana and Busiswe then sent a 2nd quote from another panel beater that had never seen my car but quoted a price that was half the price from the 1st panel beater.When I looked at the 2nd quote from the 2nd panel beater they had quoted for alternate parts making a huge difference in the price.I then went back to Busiswe and Riana advising them that I will not be putting alternate parts on my car as I do not pay half my premium and I will not accept and deal with this bad service.

Busiswe sent me another email today advising me again after making myself very clear

"Good Day Mr. Firmin,

I am sorry for not responding.

I am not sure the conversation you had my manager but we will be settling or repairing the vehicle as per our quote.