NOT A CLUE WHAT THE HELL IS HEPPENING

A few months ago, I upgraded telephonically to a new Iphone13 including insurance and it got ****** last week, I went through the blacklisting process (Reff: ***9) and got the police report. CellC said I should phone Device Insurance on the following number ***) I spoke to a lady, and she sent me claim forms I completed and then sent back with all the documents she requested (ID, claim forms, Police case number, Proof of contract, statement) These are the reference numbers I received from device insurance (736981 / 737688). After a very long and unpleasant conversation regarding a subscription agreement Wich CellC claims to not have any copies of, they then told me I am not covered and should bring them proof that I am covered. Why did I go through all the trouble to get all the documents in place just to be sent back and forth between cellc and device insurance. Then they have the audacity to send me an email saying that after numerous attempts of calling me on *** I should give them a call, That is the number that has been ******!!!!!!!! I just need someone to sort this out. Every month I pay for service like this. My personal information follows, I honestly hope some person that's willing to do what they are getting paid for will email me.!!!

*** - first way to try and get hold of me *** - alternative number to get hold of me