Non-payment of claims

We have a hospital policy insurance with Hollard. Eevery single time we try to claim, it's an endless struggle!

hen submitting your claim, you get an automated response promising an agent will call you within two days - which never happens! And then the wait and the struggle begins! No-one returns a call, no-one responds to an email, let alone attend or pay out your claim!

What's the use of having this policy if you have to struggle for weeks and fight till kingdom comes just to get a pay-out?! I'm paying my policy on time...and I'm paying for this insurance. Why do I have to revert to extreme measures just to get a reaction from this company?