Hellopeter
Share Your Experience
ZA
Zaheer A

1 reviews | Active since Oct 2024

16 Oct 2024, 07:48

NON EXISTENT SERVICE

A claim that was approved and I was advised would take 7 days is now 2 months in and I still don't have my vehicle. MANAGEMENT at Hollard are non existent and all I know is that they would contact me "in due course". They have showed no intetion in having the clients interest at heart as they so claim. Clients problems and dissatisfaction is just that, The clients problem and Hollard proved that they will not take any accountability!!! Maybe they will give the ombudsman the attention deserved.

0
Replies (3)
Hollard Insurance
Hollard Insurance's reply16 Oct 2024, 09:58
Official
 
Hello Zaheer
 
We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.  
 

To assist you further, kindly provide the policy number and claim number


 Regards
 Hollard Insure Customer & Broker Experience team 
ZA
Zaheer A's update16 Oct 2024, 10:04
Reviewer Update
Claim number ***9*001*001
Hollard Insurance
Hollard Insurance's reply17 Oct 2024, 07:49
Official
 
Hello Zaheer
 
 
 
Thank you for bringing this to our attention.  We are sorry about the poor service experienced. 

 Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction. 

 Regards
 

Hollard Insure Customer & Broker Experience team.