mK
meyer K
1 reviews | Active since Apr 2013
14 Nov 2024, 11:26
No to HOLLARD when you have a Toyota
There was a dispute with Premium and Hollard, and they solidly refused to pay out for my Toyota vehicle. The worst part is that they insisted it was mandatory for me to install vehicle tracking systems. After all of that was done, they did not even consider paying for my insured Toyota, but they had absolutely no sympathy and no leniency in any way. This was a **** vehicle, and they just shrugged it off.
Do not expect them to assist when it comes to claims.
If a payment is disputed, other insurance companies typically offer leniency and allow you to make back payments, but not this company.
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Replies (2)
Hollard Insurance's replyOfficial
14 Nov 2024, 12:00Hello Meyer
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply14 Nov 2024, 12:00
Official
Hello Meyer
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
mK
meyer K's updateReviewer Update
09 Dec 2024, 10:23The representative who initially handled my complaint impressed me with her commitment to assist, but that is where the positive experience ended. After our initial conversation, I was met with silence. I had to make countless calls to follow up on the progress of my claim. Eventually, I received an unacceptable threat from the brokers managing my claim, I must withdraw my complaint and that they are going to reverse my previous payouts now.
I have provided all the necessary payment histories and documentation required of me. Now, I have made nearly 20 calls to Hollard's complaints department, leaving messages for them to contact me. This lack of communication is unacceptable, especially since I urgently need a work vehicle. The unprofessional handling of my situation has put me at risk of losing everything. If I do not receive a prompt resolution, I will be taking this matter public on X and escalating it to the ombudsman.
mK
meyer K's update09 Dec 2024, 10:23
Reviewer Update
The representative who initially handled my complaint impressed me with her commitment to assist, but that is where the positive experience ended. After our initial conversation, I was met with silence. I had to make countless calls to follow up on the progress of my claim. Eventually, I received an unacceptable threat from the brokers managing my claim, I must withdraw my complaint and that they are going to reverse my previous payouts now.
I have provided all the necessary payment histories and documentation required of me. Now, I have made nearly 20 calls to Hollard's complaints department, leaving messages for them to contact me. This lack of communication is unacceptable, especially since I urgently need a work vehicle. The unprofessional handling of my situation has put me at risk of losing everything. If I do not receive a prompt resolution, I will be taking this matter public on X and escalating it to the ombudsman.