NO SERVICE NO ADVICE

its been 5days since i submitted my claim and Valentia has not called me once or her manager, an assessor was appointed and he was not given any information about my claim, the assesor made an appointment to meet me today and he never show up or even cal me to cancel. this is poor service and nobody from hollard gives me feedback, i gave al the information they needed for the claim and stil they refusing to replace my items. i want a manager to deal wit my claim urgently