NO service from Hollard

I have a few insurance policies with Hollard Insurance. I submitted a hospital claim with the relevant documents on 5/4/2019 via e-mail and received a response that I will be contacted within 2 business days. If no contact I must follow up. I waited and resubmitted claim and documents on 16/4/2019 and received the same automated response. I followed up and received a reference number and was told that the claim was in progress. I phoned again today 20/5/2019 and held on for 30 minutes after I was told that my call will be transferred. I have another hospital policy with AIG, which I submitted before the Hollard claim and was paid within 24 hours on 5/4/2018. Hollard's service is not even bad there is NO service to policy owners. I pay my policies monthly. I have now decided I will cancel ALL my policies at Hollard because there is NO response when you claim. So what's the point. I am contacting the Insurance Ombud with the information.