No service delivered

On Friday morning at about 7h30 am as I was driving to work on the M2 west highway my bonnet flipped and smashed my windscreen. I then called hollard at about 8am to claim, I then got a reference number 921811 hoping that before the end of the day would get help but a lady by the name of Palesa claimed that I was sorted and closed my claim and I only found out when I called to find out why haven't I received helped as yet and this was at about 14h00pm. A gentleman helped me to log another claim but told me my windscreen might be fixed at about 17h00pm which I didn't have a problem with but I waited till 19h00pm and no help still. Whatever fine I am going to get Hollard will pay for. Clearly it states that they don't care about my safety at all, I just wonder why they are still an approved insurance company if they fail to deliver on such. I was also promised by pg glass yesterday that my glass would be fixed by today 20 February 2016 but to my surprise they can't do so as I got a call at about 11h20am from Juanita telling me that my windscreen will be fixed on Tuesday. Now I can't drive and sort my errands because some people are so ***********. i feel used by Hollard