No service at all!!

My mum has been with hollard insurance for about a year, till today we are awaiting for the stickers for our cars, we do not know who to call incase of a break down, or to claim.. when we call the call center we get transferred from person to person. it is becoming a hassle and we thought that hollard was one of the best. We will be moving insurers soon if I do not get a response ASAP!!! this is pathetic!!!