No service and lying agents
My mum had a car ****** 3 weeks ago. After an extremely long run around with Hollard, an agent named Claire and Reneilwe M promised my mum for days that it will be sorted out "the next day" and that was over a week ago. There was also some guy named Marvin involved. 3 agents advised 3 different amounts that she will be receiving, one said R100 000, one said R65 000, no one seems to know what they doing. She needs a price to be able to start looking for a new car.
Please be careful when dealing with hollard, when they quote you for insurance, they actually have no idea what amount they quoting you for. The staff are extremely rude and useless.
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Hollard Insurance's replyOfficial
11 Oct 2021, 09:13 Good day,
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
Hollard Insurance's reply11 Oct 2021, 09:13
Official
Good day,
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
's updateReviewer Update
12 Oct 2021, 07:58I am writing on behalf of my mother who's car got ****** 2 weeks back.
If that is not stressful enough, we have been getting a massive run around by Hollard.
Renielwe is by far the most *********** and dishonest person and strong action will be taken against her.
Please listen to a call made to *** at on, where she was the second person to confirm that my mother would be receiving R97 000 and not the R59 000 that later mentioned.
The info is:***Claim number ***Incoming call 09:59 Monday 11:10 2021.
Reneilwe had also **** to my mother like she's a child that she would be working on Saturday 09 October 2021 to get her claim though but after spending more hours on the phone, my mum learned that she did not.
Both Reneilwe and another agent both confirmed the R97000 before this new quote came out of nowhere.
Please do give this your attention as it has become a circus of a situation and you were supposed to be making this easier.
If that is not stressful enough, we have been getting a massive run around by Hollard.
Renielwe is by far the most *********** and dishonest person and strong action will be taken against her.
Please listen to a call made to *** at on, where she was the second person to confirm that my mother would be receiving R97 000 and not the R59 000 that later mentioned.
The info is:***Claim number ***Incoming call 09:59 Monday 11:10 2021.
Reneilwe had also **** to my mother like she's a child that she would be working on Saturday 09 October 2021 to get her claim though but after spending more hours on the phone, my mum learned that she did not.
Both Reneilwe and another agent both confirmed the R97000 before this new quote came out of nowhere.
Please do give this your attention as it has become a circus of a situation and you were supposed to be making this easier.
's update12 Oct 2021, 07:58
Reviewer Update
I am writing on behalf of my mother who's car got ****** 2 weeks back.
If that is not stressful enough, we have been getting a massive run around by Hollard.
Renielwe is by far the most *********** and dishonest person and strong action will be taken against her.
Please listen to a call made to *** at on, where she was the second person to confirm that my mother would be receiving R97 000 and not the R59 000 that later mentioned.
The info is:***Claim number ***Incoming call 09:59 Monday 11:10 2021.
Reneilwe had also **** to my mother like she's a child that she would be working on Saturday 09 October 2021 to get her claim though but after spending more hours on the phone, my mum learned that she did not.
Both Reneilwe and another agent both confirmed the R97000 before this new quote came out of nowhere.
Please do give this your attention as it has become a circus of a situation and you were supposed to be making this easier.
If that is not stressful enough, we have been getting a massive run around by Hollard.
Renielwe is by far the most *********** and dishonest person and strong action will be taken against her.
Please listen to a call made to *** at on, where she was the second person to confirm that my mother would be receiving R97 000 and not the R59 000 that later mentioned.
The info is:***Claim number ***Incoming call 09:59 Monday 11:10 2021.
Reneilwe had also **** to my mother like she's a child that she would be working on Saturday 09 October 2021 to get her claim though but after spending more hours on the phone, my mum learned that she did not.
Both Reneilwe and another agent both confirmed the R97000 before this new quote came out of nowhere.
Please do give this your attention as it has become a circus of a situation and you were supposed to be making this easier.