No service and feedback on claim

I claimed for lost phone and paid access as instructed to by Hollard. On 21st November 2015 I paid the access required and sent proof of this. I was told that I may choose a phone to the value of R3000.00 or the same phone that has been insured. I was then told that there is no stock of the insured handset, however the agent had informed me that they will get back to me with the available handsets. Two days had past with no feedback, so I call instead. The agent I had spoken to told be that there were only 2 phones available, which were different makes and older models than my insured handset. I had told them that I will take a phone phone from the the store that sold me the insurance. This was refused. Hollard has been insisting on replacement handsets that are far below the R3000.00 value that was promised. I had suggested receiving a voucher for to be used on a new handset. However, it's now been a week with no response from the insurance company and almost 2 weeks that I have been without a phone. They will not call me with feedback, unless I call them first. I have spent over R300 in airtime and fuel. I will not settle for the cheap handsets you wish to provide me with.