NO SERVICE

After a minor accident on 6 April 2016, my car was uplifted to New Road Panel Beaters. A lengthy accessor process followed and authorization for repairs was given on 11 April, but not with New Road Panel Beaters. At no time was I ever given any feedback apart from the authorization SMS. After numerous calls to Hollard, I was told that the uplifting instruction to the appointed panel beater was sent to the wrong department. More calls to the new panel beater and to Hollard did not result in any action from Hollard. Today, 18 April, I was told that their uplifting department does not have the New Road Panel Beater's address and therefore they did not move the vehicle yet. There is absolutely no urgency from Hollard to get my vehicle fixed or to inform me of any issues that they might have. I am left driving the smallest, slowest and cheapest possible rental car to commute daily between Pretoria and Johannesburg. I am sure that their Collections department is much more efficient than their claims department. I truly cannot complain about their service - there simply isn't any...