BK
Bertha K
1 reviews | Active since Nov 2018
13 May 2024, 13:46
No Roadside Assistance from Hollard
I have a car insurance policy with Hollard insurance and it covers roadside assistance as a benefit . A week ago I tried calling for assistance and the phone just kept on dropping . Today again the same thing happened and I went through an operator . I told the operator the assistance I needed and she says my policy is in excess meaning it’s in arrears which is not true. Hollard, do you still offer roadside assistance or not?
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Hollard Insurance's replyOfficial
13 May 2024, 14:49 Hello Bertha We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.
To assist you further, kindly provide the policy number and claim number.
Regards
Hollard Insure Customer & Broker Experience team
To assist you further, kindly provide the policy number and claim number.
Regards
Hollard Insure Customer & Broker Experience team
Hollard Insurance's reply13 May 2024, 14:49
Official
Hello Bertha We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.
To assist you further, kindly provide the policy number and claim number.
Regards
Hollard Insure Customer & Broker Experience team
To assist you further, kindly provide the policy number and claim number.
Regards
Hollard Insure Customer & Broker Experience team