No response to emails

<p>I have now sent two emails nearly 3 weeks ago and also lodged a complaint on your website due to your failure to afford me the courtesy of a response to my emails. I have requested that my no claim reward be reinstated as I have decided not to proceed with my claim due to the double excess I would have to pay. I have received no response to either of my emails or to my complaint on your website. I am a customer and am entitled to a certain level of customer service. Please afford me the courtesy of a response. Policy no. ********** 698 and claim no. ********** refer.</p>