No response, Proof of Payment requested.

<p>I must first say, well done to Hollard for authorising my car claim on my written off Audi, which was a huge amount. Thank you.</p> <p> But as per Audi Financial services my account is still not closed and no payment from Hollard is reflecting on my account. So I phoned Hollard who informed me that the payment was done to Audi FS, last week Tuesday, 29th June . I requested proof of payment from Hollard, (that is the way you prove that you've paid someone), and I subsequently received a "letter", from Hollard confirming the payment, But no proof of payment confirming account numbers used or reference numbers used. This was from Thulisile Mahlobo, Payments administrator. I sent this through to AFS who said it was not sufficient. I informed Thulisile via email that this is not sufficient and requested again a Proof of Payment...No response!. I telephoned ..No response. The result of this inefficiency ; I've been debited again by AFS for my July installment for a vehicle that's been written off in June . </p>