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I have been a client of the Hollard-Legal Plan for almost 2 years now and have not been using their services that often, until February this year.An attorney was appointed and I then had a consultation with the attorney and submitted all the relevant paperwork.I was than advised by a Claims-Handler, that I should channel all queries pertaining to my case through them, in order for proper records to be kept regarding the developments on the case.However after enquiring about the status of my matter, by means of numerous e-mails and also an innumerate amount of phone calls I'm still waiting for a response from Hollard regarding my matter.Essentially they are paying the attorney and should prudent to ascertain whether they are getting value for their money.I'm concerned, because I had a matter in the past of attorney having my case lapse on his watch.I've been paying my premiums religiously in all this time and this is my very first claim, but I'm so appalled by the bad service I received from them thus far.I feel I have no other alternative to bring this unsatisfactory conduct to the management's attention.<br> Under normal circumstances I would have let it slide, but it's just that I'm