TK
Tshidi K
1 reviews | Active since Mar 2013
01 Oct 2015, 12:35
No respond and debited more money
I took a cellphone insurance at game centurion and the premium are R75.00 per month, now hollard had deducted R108..87 and to top it the deducted another R108.87. So now my insurance is no longer R75.00 but R217.74. I have being phoning them since the 29th september with no answer. So it seems like hollard is running a **** together with game. The make you sign then the ***** your money, knowing very well they will not answer your phone. I want my money with interest and you have to pay the bank as well.
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Replies (1)Hollard Insurance's replyOfficial
01 Oct 2015, 15:43Hello Mabontle1222,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly to explain the breakdown of premium.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly to explain the breakdown of premium.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply01 Oct 2015, 15:43
Official
Hello Mabontle1222,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly to explain the breakdown of premium.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly to explain the breakdown of premium.
Kind Regards
Lynne Lawrence
***
