No reply or help from Hollard

<p>Hello Peter</p> <p> </p> <p>I received a call from Hollard on the 10th of July 2017 stating that they received a payment on a closed policy no.</p> <p> </p> <p>I told the lady that this was my mothers funeral policy. When she went on their system she told me that my mother's policy has been expired in April'17. </p> <p> </p> <p>When I pulled a statement from my bank account to see why my mum policy has expired I realised that I was using the wrong reference number from Jan'17 and this was the 1st call I received from them telling me that the reference was wrong on my payment.</p> <p> </p> <p>She tried to put me through to the funeral policy department with no luck. Then she gave me the call centre number which I tried to phone also just been sending backwards and forward. NO HELP AT ALL.</p> <p> </p> <p>So I sent a mail with all the proof of my payments that were made to Hollard on the wrong reference requesting them to please investigate. Up until now I only received compliance auto response and read receipt for the email to compliance.</p> <p> </p> <p>I tried to phone again and again but the one is more worthless than the other. so they are sending me backwards and forward all the time wasting my air time and time.</p> <p> </p> <p>Needless to say, my mum is 80 years old and I had this policy for many years to make sure she gets a proper burial one day pass on. Also, we don't know how long she is still going to be with us. I need this to be resolved but unfortunately, I can not get hold of anybody clever enough to assist me. Not even on the emails am I getting any response.</p> <p> </p> <p> </p>