CN
Carine N
1 reviews | Active since Mar 2014
11 Aug 2015, 13:26
No replies on emails to Hollard Legal Claims
My first correspondence to the Claims department was on 22 January this year.<br> Maybe they do not have a claims department?<br> Be that as it may, I have been throwing money in the water since my first payment to this pathetic legal PLAN.<br> I cannot believe that HOLLARD allows to have their name on this alleged Legal Plan?<br> <br> I requested a Cancellation letter to be sent to me.<br> I have not received a claims form OR assistance regarding a claim and would therefore not assume that I will receive any assistance regarding the cancellation of my contract with Hollard Legal!<br> <br> This is not only unacceptable... It is pathetic!!
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Replies (1)Hollard Insurance's replyOfficial
12 Aug 2015, 12:08Hello carinede,
We are sorry that your claim experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding your request for claim for in January as well as your cancellation letter.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding your request for claim for in January as well as your cancellation letter.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply12 Aug 2015, 12:08
Official
Hello carinede,
We are sorry that your claim experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding your request for claim for in January as well as your cancellation letter.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding your request for claim for in January as well as your cancellation letter.
Kind Regards
Lynne Lawrence
***
