ZR
Zack R

1 reviews | Active since Oct 2010

26 Oct 2023, 09:37

No refund not even half

So from 2008 to date I have been paying for this other cover with the above company plus the other 2 policies that I have. I decided to check in and call. Wanted a difference between the policies I was paying for and if it made sense. I then decided that I was the one who was losing and decided to remain with the 2 and cancel the other one as it was not making sense. The bad news is that they will not be refunding me for the past 15 years I paid, not even half of the premiums I paid. They didn't even take into consideration that I was still willing to remain a client even after they realized that one of their agent could have have called me long time ago and said hey you paying to 2 policies that are almost identical maybe we can assist you in saving you money by doing this or that.

Jah neh Hollard. By the way, the policy fees every year kept increasing and the cover amount stayed the same from 2008 to date. Imagine the amount I paid and now flushed down the.......

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Replies (4)
Hollard Insurance
Hollard Insurance's reply26 Oct 2023, 10:03
Official
 Hello Zack

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

To further assist you please can you confirm if this policy is funeral, life or a short term policy?

Regards 

Hollard Customer & Broker Experience Team 

ZR
Zack R's update26 Oct 2023, 10:40
Reviewer Update
I was paying R 84,30 and canceled it earlier today.
Hollard Insurance
Hollard Insurance's reply26 Oct 2023, 10:59
Official
  Hello Zack

What exactly did the policy cover? we need to allocate this complaint to the relevant department.

Regards 

Hollard Customer & Broker Experience Team 
ZR
Zack R's update26 Oct 2023, 11:37
Reviewer Update
This is truly frustrating, you have my ID number *** 086 plus the amount I was paying R 84,30 and that it was canceled today. Can't the info be used to get all the info you are now asking?