No phone yet, tired of waiting.

On my previous complaint I accidently put CellC instead of Csurance as the supplier. After 10 weeks I still don't have a phone. My phone has been sent from repair centre to the store back and forth. Yesterday I phoned Csurance again to find out when I will receive my new phone as promised, because the old phone is BER(beyond economical repair). Their excuse was that they first have to have the BER phone. But the phone was at the store in Randfontein! Csurance are now supposed to pick it up from Randfontein store. According to me Csurance is one of the worst insurance companies I have ever seen. I thik and feel that at least IF I get to choose my new phone it should be a phone of my choice, because I have been waiting for more than 10 weeks for my phone, and for inconvenience on my side. I have been paying for more than 2 months for a phone I don't have! How much time do I still have to wait for my phone!!!!?????