NO PAYOUT-DELAYS-DISHONESTY

I am extremely disappointed with hollard. My brother was ******ed on 11/09/2017. On the same I went online to follow the claiming process and emailed forms as per hollard webside guide. A day letter I was told I needed to submit other documents from the police station and the funeral home, I submitted all of the them. the Funeral was on 16/09/2017. We expected to receive pay out at least on 14/09/2017 for a smooth process with no luck, and I was told that on the 14/09/2017 that I needed to submit additional forms which now need to be completed by police officer.

I have driven back and forth from Kagiso to Randburg,to Hilbrow,Johannesburg Hospital and Brixton police station because hollard agents cannot give the right information and requirements from the first communication.

To make it worse I even came to Hollard headoffice on 15/09/2017. No one could help me a as there was a party. EVERYONE IN THE HOLLARD HEADOFFICE WAS APPARENTLY ATTENDING.

After walking from the parking for a long distance I asked for a lift from a hollard employee who drives a hollard schuttle and he refused and said he too busy and he said to me his name is Glen and if I have problems I must call management. But I saw him giving a white couple a lift in the same schuttle as I was walking back to my vehicle.

Is all above treatment becaused I am black?

Now today 19/09/2017 HOLLARD IS ASKING FOR A POSTMORTAM RESULTS????????????????????? Which will take months according to SAP.....

Loosing a loved one was very hard, being treated like this make it very hard for me.