LT
Leon T
1 reviews | Active since Sept 2016
15 May 2019, 10:48
NO interest from Hollard to deal with claim...
It seems as if the entire Hollard staff has gone on leave for the past week and will most likely be on leave indefinitely. Cannot get any response or feed back
Helpful (0)
Replies (2)0
Replies (2)
Hollard Insurance's replyOfficial
16 May 2019, 07:48Hello Leon van Tubbergh
Thank you for contacting us.
I am sorry your experience prompted you to contact us with a complaint.
Our team will be in contact with you regarding your claim.
Kind Regards
Lynne Lawrence
***
Thank you for contacting us.
I am sorry your experience prompted you to contact us with a complaint.
Our team will be in contact with you regarding your claim.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply16 May 2019, 07:48
Official
Hello Leon van Tubbergh
Thank you for contacting us.
I am sorry your experience prompted you to contact us with a complaint.
Our team will be in contact with you regarding your claim.
Kind Regards
Lynne Lawrence
***
Thank you for contacting us.
I am sorry your experience prompted you to contact us with a complaint.
Our team will be in contact with you regarding your claim.
Kind Regards
Lynne Lawrence
***
LT
Leon T's updateReviewer Update
16 May 2019, 12:45 So I get a standard copy/paste response and an email fro the complaints department that states the problem is resolved
This complaint has not been resolved!
IT will be resolved when I say it is!
The same problem is experienced with every claim. Your staff seem to forget that they are there to do a job. No one follows up on claims. If I do not continuously phone and email nothing will get done and my claims from last year would still be outstanding!
I need to know what processes, if any, will be put into place to prevent this from happening again. I will give you one month from tomorrow. If I do not get a suitable response I will be forced to find a more competent insurance provider as I cannot spend my days harassing someone to provide the service that I pay for.
This complaint has not been resolved!
IT will be resolved when I say it is!
The same problem is experienced with every claim. Your staff seem to forget that they are there to do a job. No one follows up on claims. If I do not continuously phone and email nothing will get done and my claims from last year would still be outstanding!
I need to know what processes, if any, will be put into place to prevent this from happening again. I will give you one month from tomorrow. If I do not get a suitable response I will be forced to find a more competent insurance provider as I cannot spend my days harassing someone to provide the service that I pay for.
LT
Leon T's update16 May 2019, 12:45
Reviewer Update
So I get a standard copy/paste response and an email fro the complaints department that states the problem is resolved
This complaint has not been resolved!
IT will be resolved when I say it is!
The same problem is experienced with every claim. Your staff seem to forget that they are there to do a job. No one follows up on claims. If I do not continuously phone and email nothing will get done and my claims from last year would still be outstanding!
I need to know what processes, if any, will be put into place to prevent this from happening again. I will give you one month from tomorrow. If I do not get a suitable response I will be forced to find a more competent insurance provider as I cannot spend my days harassing someone to provide the service that I pay for.
This complaint has not been resolved!
IT will be resolved when I say it is!
The same problem is experienced with every claim. Your staff seem to forget that they are there to do a job. No one follows up on claims. If I do not continuously phone and email nothing will get done and my claims from last year would still be outstanding!
I need to know what processes, if any, will be put into place to prevent this from happening again. I will give you one month from tomorrow. If I do not get a suitable response I will be forced to find a more competent insurance provider as I cannot spend my days harassing someone to provide the service that I pay for.