TS
Thabisile S
1 reviews | Active since Jun 2011
13 Nov 2015, 14:27
No follow up empty Promises
Hollard make promises and do not deliver,i took a policy with Hollard on the 1 -09-2015,i lost my phone and when I went to claim on the 29-10-2015,and faxed all the documents every time I call them they say they are waiting for an email in the claims documents,sometimes they tell me the Manager or the person responsible is not available,they are passing a buck and do not do a follow up ,yet they promise 72 hours...its Pathethic.
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Hollard Insurance's replyOfficial
16 Nov 2015, 08:47Hello hlubikazie,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply16 Nov 2015, 08:47
Official
Hello hlubikazie,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***