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On the 12th of November my husband submitted all documents required for our claim to be submitted concerning our gap cover. We have made numerous call as well emailed relevant departments to get and answer , to date we have not gotten a proper answer. I now demand that our request take priority and we get the relevant answers needed. If no response is given to us by the 9.12.2015 I have no option but to take this matter to the insurance ombudsman.
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Hollard Insurance's replyOfficial
04 Dec 2015, 11:16Hello valancia,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply04 Dec 2015, 11:16
Official
Hello valancia,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***