No Feedback on my Claim after DAYS

I lodged a claim at 9:45 on 23 March with a rather rude person from Hollard. I have still not received confirmation of when and where I can get my car fixed. Earlier today, after I called Hollard, I spoke to someone else who advised that I will receive a call back by the end of the day confirming the status of my claim. This still has not happened. Almost 8 working days just to accept a claim and allow me to have my car fixed is not an acceptable waiting period! This is definitely NOT the standard of service one would expect to receive when paying premiums every month.