No Feedback, No Service

I want to escalate my complaint to the Ombudsman and have approached Hollard on several occasions for the call logs and email correspondence. I am still waiting for a reply! I had the motor extender and made a claim. The claim process is not clearly communicated, the amount paid for the vehicle is not even half of what it costed me and although I paid for car hire, I wasn't offered any. The turnaround time for the claim process is shocking! The telephone lines are forever engaged. The consultants wont even call you back. Yet my premiums were paid on time.