NO FEEDBACK, NO DECISIONS, RIGID RULES

<p>I have been insured by Hollard for many years, with few claims. Historically, and from memory, Hollard have been good, but recently, there service has taken a nose dive, and it has been emotionally draining to deal with their representatives.</p> <p> </p> <p>I had a lightning strike at my home and lodged a claim with Hollard on Friday, 3rd March 2017 - this matter to date is still yet unresolved! 5 weeks outstanding.</p> <p> </p> <p>There are several issues holding up the claim, but most notably, the main issue holding back the payment or replacement items, is that the payment metod method limits the stores where I can re-purchase, and I have asked repeatidly for a detailed list of components that would be supp**** as replacement items from themselves. Hollard has not only not accommodated a request for a detailed list of replacement items, nor has it engaged on the matter pertaining to the debit card that they would issue that is limited to certain retail outlets; most of which I would have no way in selecting appropriate items for replacement.</p> <p> </p> <p>I have on the other hand asked for alternative arrangements or solutions, including identifying stores that would have items that I deemed suitable for replacement, where I would be perfectly happy that hollard make payment directly to them, and the items shipped directly to me. </p> <p> </p> <p>Furthermore, I receive very limited communications from the Hollard representative, called Jeremia Lenong from Non-motor Short Term Operations; my Claim # ********** , and Jerry Email is ********** <p> </p> <p>The situation is further compounded by the fact that items are still outstanding that I have been asked to procure quites, and my DSTV Installation is still not fixed as I am awaiting approval from Jerry for a quote I procured from an accredited DSTV Installer to rectify my lightning damage claim.</p> <p> </p> <p>Any help would be appreciated as I have no where else to go at this stage.</p> <p> </p> <p>Regards</p> <p>Martin Kerr</p> <p>Standard Bank</p> <p> </p> <p> </p>