no delivery

I made a claim for my phone on the 2nd of March 2016. I was told to make a payment (excess fee) and I made it and faxed all necessary documents in time. I was told I will receive a call by 12:00 the following day 12-03-2016 and no call was made to me. I called on money I was told I will receive a call around 09:00 to confirm stock still no call was made to me. I called and was told by a Lady called khanyisile that I will receive my phone in 3-4 days I called on the 4th day because I didn't receive it, a lady called puleng told me it's 4-5 working days yet nothing has been sent to me despite the fact that it's way overdue. today I called shenaze picked up and told me I should hold on but the hold was just way 2 long I hanged up and called the *** number was told I should talk to the manager she put me thru n guess what Mr molefe was not available. I called the call centre again the last Lady was not clear when introducing herself but she was quick to cut me when trying to explain my problem and she told me I will receive the phone tues and that according to my counting and excluding the weekend and holiday would be 8 days. what nonsense game are they playing with us? I'm ser