No Customer Service

I have been trying to get some assistance from Hollard since the 7/03/24 for my ***. Hollard says I must contact my broker (FNB), FNB says I must contact Hollard regarding my insurance cover. I have sent emails to *** and even used your online form to which I only receive an automated response, to which nobody gets back to me in 2 days. I even try calling ***, to which the automated voice prompts say y'all are currently receiving high call volumes and I should email my request. When I finally get through telephonically, I spoke to a consultant named Vincent and he seemed clueless as to my query. It's interesting how you can take my money every month yet you can't provide customer service. Given the numerous HelloPeter reviews, how do you operate as a business ??