No Customer communication

I hit a rock with my car on the 27th of June 2015,i then called hollard ,they then got my car towed to SMD Pretoria west.The Validation process started and took the whole month and after that they appointed a panel beater (Indibano Auto Body Services).I then requested a courtesy car and got it, after 30 days the car rental company sent me an sms saying i should return the car which i did,but before i did i called hollard asking if i should return the car or not because my car was not fixed yet,A lady called Nkhensani promised to call me back but never did, and i eventually sent the car back.<br> <br> After a few days i called hollard again,they told me they can only give me a courtesy car again for only 7 days, i agreed as i thought my car would be ready by then,but the said part is that i had to pay another R1200 to get a courtesy car,which i had already payed,and i tried complaining about this but did not help me, and on the 6th day i got an sms to return the car which i did.As i write this report my car is still at the panel beaters and they have been promising me for the past 3 weeks that i will get my car,i have been reporting to Hollard they have been promising to call but never did