OO
Obakeng O
1 reviews | Active since Nov 2012
26 Feb 2016, 15:11
No communication regarding status of claims
I must express my disappointment at the service I have received. I have logged a claim and was contacted by a lady from Hollard and it been 3 weeks since I to my car for assessment. I had a bad experience with Hollard with my first claim and it was never resolved in a satisfactory manner.
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Hollard Insurance's replyOfficial
26 Feb 2016, 15:47Hello KingObi,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply26 Feb 2016, 15:47
Official
Hello KingObi,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***