No communication

Sent a request in 2020 to cancel my broker and put me on direct lines and they cancelled my policy without informing me then in 2021 when I wanted to claim they informed me of the cancellation and then I had to pay submission fees with an extra months policy amount and after numerous mails to finally process my claim nothing as of yet and this is going for 2 months not even talking of waiting almost close to a year to remove me from the brokerage and put me on direct lines