IS
Ian S
1 reviews | Active since Aug 2013
22 Mar 2016, 17:26
No communication and no settlement
Our property was damaged in October in a hail storm. The appointed contractor came out and quoted to repair the ceiling that has collapsed. <br> <br> We request that Hollard consider that this is the second time that this ceiling has collapsed after a hail storm/heavy rain, so requested that they pay us out and we'll pay in extra to attempt to repair our house to stop this happening.<br> <br> Hollard agreed and I was told by Hollard call centre that they would pay us out - I'm still waiting! Terrible customer service....
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Hollard Insurance's replyOfficial
23 Mar 2016, 08:23Hello Ians572,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and for contact to be made with you.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and for contact to be made with you.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply23 Mar 2016, 08:23
Official
Hello Ians572,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and for contact to be made with you.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and for contact to be made with you.
Kind Regards
Lynne Lawrence
***