No Communication After Payment

On the 12th of February 2019 I got into an accident where a driver from Slack transport drove into the back of my car while in slow moving traffic.

On the day of the accident (12th) I went to open a case and get a case number at the Honeydew police station. I followed all necessary procedures and exchanged all details with the other party. All the details were also disclosed to Hollard. However from there my case became a issue. Before paying the R13000 excess, I was assured that Hollard will get my money back, however after paying the amount there were no more calls keeping me updated. I've had to follow up myself once a week. Between different staff members assisting me and not getting responses, I've contacted them to ask if I can speak to Charlotte Ntshudisane 's (Recovery Advisor) manager. Manager promised to contact me and I am to this day waiting for the call. I have been with Hollard for 6 years and this is the most repulsive service I have ever experienced.

I was not at fault, I have followed procedures and disclosed all information. The other party is a company with insurance yet I am still waiting. If following up by emailing the other party once a month is how you expect to get YOUR client's money back, I have no hope for Hollard and do not recommend them to anyone.