No accountabilty

<p>In January 2017 my husband reported a water leak at our property with Indwe( ref# ********** ) .In February he then made a second call (ref# ********** ).In February contractors were sent out to trace the leak and huge hole was left in my house.After receiving no feedback I then made contact with Indwe as well as the assesors in March advising that nobody got back to me regarding the leak and now huge hole.Eventually after a number of calls and emails the Insurer then approved our claim for rerouting of our water pipes.All of this was eventually sorted on 18/04/2017.Then when i received my muncipal statement for April i got a massive shock as my water bill was huge.I called Indwe a day after receiving my water bill and was advised that they could motivate for a partial payment of the bill which would be a maximum of R5000.On 19/05/2017 I got an email stating the our policy does not cover water loss.This to me is completely unacceptable.We reported the leak in January and it was only fixed in April had this been attended to earlier I would not have had this massive bill.It took them almost 3 months to have this repaired and now it feels that they dont want to take the responsibilty for their tedious processes.I would not recommend Hollard to anyone!! They were happy accepting my payments every month , but now when its their turn to pay me they are refusing.</p>