New customer unable to buy travel insurance

Item: Hollard Insurance
Rating: 1
Author: Farren B

Tried to buy hollard travel insurance thrice without success. There is no other channel to purchase this travel insurance so if the website doesnt work then you cant make the purchase. There is an issue on the website as it connects to the payment. Each time I called I was told I must email as they need send it to finance or IT . To date I have received no response that can assist me.

Helpful (0)

Replies (1)

Hollard Insurance's replyOfficial

11 Jun 2024, 11:24

Hello Farren

Thank you for bringing this to our attention. We are sorry about the poor service experienced.

Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.

Regards

Hollard Insure Customer & Broker Experience team.

Hollard Insurance's reply11 Jun 2024, 11:24

Official

Hello Farren

Thank you for bringing this to our attention. We are sorry about the poor service experienced.

Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.

Regards

Hollard Insure Customer & Broker Experience team.