New Client wants to be Ex Client

I shopped around for car insurance quotes on 12 Feb and was contacted by Hollard. After running through the whole process I decided to join and told the agent I wanted immediate activation. The agent confirmed active policy from 13 Feb and this was reflected in emailed letter. However monies wasn't deducted during Feb so I queried again next month and was told activation date is only 13 March. I disputed, they pulled the call and confirmed the information that was given to me, and I was told the matter would be escalated. No response to date, no welcome pack received yet in post with emergency numbers, towing stickers, etc.<br> So, if this is how the relationship starts out, I fear it may not be a good one. There seems to be general uncaring attitude present and, as soon as they signed the client and got the admin fee, their job is done.<br> So, please contact me about cancellation options and possible refunds - especially considering your complete lack of service!