My horrific Hollard experience

I have thebmost horrific experience with Hollard Insurance. Specifically a lady by the name of Nolubabalo Dumse who is a socalled Claims Adjuster. My overall exoerience with this insurance company has been incredibly disappointong to say the least. I had an incident on the 1st September and even up to today they have not 'validated' my claim. They have been causing unnecessary delays requesting irrlevant information and theblady in question has been addressing me as if I am one of her friends, without courtesy and as if she is doing me a favor. They have taken more than a full month to attend and finalise my claim, all the while i have not received any update regarding my vehicle to even understand the level of damage. I am currently without a car as the courtesy car hire was only valid for 30 days, which i requested to be extended and they declined, despite the numerous unnecessary delays caused entirely by them. The lady innquestion woild take 2 even three days to just acknowledge an email and reapond hostily at that. I will definetely by looking for a new insurance company once they finalise my claim, whenever that will be. Thwy do not care that their onw inconpetence has inconvenienced me as a premium paying customer and do not even reflect any sympathy