My experience with Hollard insurance is a nightmare, 7 weeks after my accident the process is slow

Item: Hollard Insurance
Rating: 1
Author: Basani M

My experience with Hollard insurance is a nightmare, 7 weeks after my accident the process is slow. They took 4 weeks to access my car and to refer it to the approved Penslbeater. My car was towed by Hollard to a different location and was left there without any assessment. As soon as l noticed the delays, I followed up and no one seemed to know what is happening with my car. To date my car is not yet back.

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Replies (2)

Hollard Insurance's replyOfficial

10 Dec 2025, 13:46

Hello Basani M,

Thank you for bringing this to our attention. We are sorry about the poor service experienced.

Our Customer Resolution team will review this matter and contact you to address your dissatisfaction.

Regards,
Hollard Insure Customer & Broker Experience team.

Hollard Insurance's reply10 Dec 2025, 13:46

Official

Hollard Insurance's replyOfficial

10 Dec 2025, 13:58

Hello Basani

We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.

To assist you further, kindly provide the policy number and claim number?

Regards
Hollard Insure Customer & Broker Experience team

Hollard Insurance's reply10 Dec 2025, 13:58

Official

Hello Basani

We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.

To assist you further, kindly provide the policy number and claim number?

Regards
Hollard Insure Customer & Broker Experience team