My Claim is not taken seriously...

I lodged a claim with Hollard on the 1st September 2015. After numerous calls on my expense, I still have a car which has not yet been assessed. I have spoken to the following people in the call centre: Khensani, Charlotte, Sharni, Buhle and one other guy. On each occasion I get bad service, including the call getting dropped in my ear. I challenge you to listen to Sharni's call on Thurstday the 17th at about 11. I will send my detail when and if you respond. When I asked to speak to a superior, I am told that they are in a meeting. Please tell me which meeting lasts the whole day, everyday. When looking at my contract I see that I can have a courtesy car option but not once was this offered. My car was moved, I was never informed thereof. This is still my car and I am paying for it. The least you can do is tell me when my car is being moved. I have a case manager who isn't managing this case at all. Its been almost a month, still no car, still no feedback......HELP!!!!!!