My Cell Phone insurance story

Hollard insurance did me quite wrong on many accounts. Firstly, I had cell phone insurance which I claimed 2 years ago, the claim was processed perfectly in 2020. The cell phone was ****** in 2022, and I needed to get the IMEI number to block the phone only to find out my Cell Phone Insurance was canceled in March 2021 however I still get debited every month. I raised a complaint only to find out, Hollard **********ly swapped out my Cell Phone insurance with a Funeral cover which was odd since I had already gotten funeral cover 5 years ago with Avbob. I launched another complaint and a consultant phoned me about 6 days later to apologize and claimed that they would refund me my money between 24-72 hours. It's been 6 days since that communication and I still have nothing, no phone call, no email, nothing. In addition, They failed to find the recording of me signing up for Funeral Cover and failed to provide evidence that I received a Policy number. The address on that so-called Policy was not my home address, which raises the question of how many more people think they have cell phone insurance only to find out they have an unknown funeral cover. This begs the question, why would you entrust your information with a firm that would change your cover if you fail to notify you and then on top of that sign you up for a cover you already have and fail to provide evidence of your acknowledgment. This is absolutely disturbing, I'm very disappointed in the ****ty service I have received I would not recommend this insurance to my worst enemy