MY CAR WAS NOT TOWED BACK WHERE IT WAS COLLECTED

On 23/03/2015, I logged claim with Hollard. On 24/03/2015, my car was towed from my house to John Morrison Panelbeaters. On 9/04/2015, I withdrew the claim and expected my car to be towed back to my house. That never happened. Shonisani Ramovha told me that I cancelled claim and I'm responsible for towing my car from the panelbeater. I towed my car from John Morrison. I'm not satisfied with this service because if I cancel a business deal, all my personal belongings collected at my place must be returned back where they've been collected. I'm very much disappointed by HOLLARD. After reporting the incident, you'll get towing feedback within 48 hours. I find this very irritating. What was going to happen if I was in a bush? I also didn't received satisfactory communication from HOLLARD after logging claim. HOLLARD doesn't care about providing satisfactory service to its customers. Shonisani made it clear to me when I had issues returning Courtesy Car. She said \HOLLARD is running a business and I must make means to return the car on time"meaning HOLLARD only cares about making money and not providing an efficient service to its customers. I'll never recommend HOLLARD to anyone."""