Musical chairs with Hollard

I can not complain about the service at Hollard because there is none. I realised that on 15 August 2017 Hollard stopped deducting my policy from my bank account without even notifing me that the policy was paid in full or enquiring as to why there is no deductions anymore. On 08January 2018 I called Hollard to do an inquiry on my policy as I want to surrender the policy . I gave them the policy number but they told me that the policy does not exist and that I only have a funeral policy with them Then they told me the it might be with one of their partners and they transferred me but on my bank statement it reflects as follows: HOLLARD- ********** 5-S- ********** 5. This is where the musical chairs started. I was transferred from the one operator to the next, to the next but still no joy. At some stages I had to hold on for 5 minutes if not more. Lucky enough one operator told me that they found the policy and that he will email me the surrender forms. On 9 January 2018 I emailed the necessary documents back to the email address that the operator gave to me. Email: ********** On 17January 2018 I phoned Hollard to do an inquiry on the status of the surrender of my policy. This time I was not so lucky, the operator insisted that I only have got a Funaral policy with them and nothing else. I was put on hold and the musical chairs started al over again. After a while of holding on and waiting I got so furious that I ended the call. I can not understand that a company like Hollard can not see on their system to which department a specific policy belongs and put one through to that departments. Till today nobody made an effort to contact me and tell me what the status of the surrender of my policy is. They are very fast to talk you into buying their products but when it comes to paying out their clients then you just don't get to talk to the right person. Escape and evasion is then the in thing.